Shipping policy

Thanks for shopping with Thmomex.com. It's our goal to make sure your order is processed quickly and efficiently.

Regions heavily affected by the pandemic such as the US,  be subjected to possible delays. Thank you for your understanding and we apologize for any inconvenience this may cause you. If you have any questions or concerns about your order, please email us at support@Thmomex.com and our team will be happy to assist you, 7 days a week.

Where can we deliver the package to? 

We sell all our products in the United States, Canada, Australia, United Kingdom, EU countries, and more. 

How much does shipping cost?

You can enjoy free shipping on orders over $59, Otherwise, it costs $4.99. 

What Shipping Methods Are Offered, and What Are the Respective Shipping Times? 

Total delivery time = processing time + shipping time (excluding customs delays, weekends, holidays)

All the order will need 1-2 business days for prepare and package, not including Saturday and Sunday. 

ps: Pre-order delivery dates are subject to the specific product identification.

Standard Shipping

Process Time:1-3 bussiness day.
Please expect a normal delivery time at 5-15 days.

After shipping, you can track your order. 

Area	Warehouse	Standard Shipping(free)	Express Shipping($20)
United States	CN Warehouse	7-15 Business Days	3-7 Business Days
	US Warehouse	5-7 Business Days	2-3 Business Days
Australia	CN Warehouse	7-15 Business Days	3-7 Business Days
Canada	CN Warehouse	10-18 Business Days	7-10 Business Days
Europe	CN Warehouse	10-15 Business Days	5-7 Business Days

The shipping time is up to multiple factors, like the destination country, custom, weather, and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.

If you haven't received the package for a long time, it may be a case of package loss, please contact us in time, we will handle it for you.

Note: These shipping times are only for your reference.

Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

How can I track my order?

Once your order is shipped, we will email you with the corresponding information.  Please allow 1-2 business days for tracking information to be available.

Remind: If you can not track your order after 72h, please contact us at support@Thmomex.com.

What if the package doesn’t arrive?

If you don’t get your package 30 days after it was shipped, please contact us at support@Thmomex.com. We'll  resend a new one or give you a full refund.